The Advanced Diploma in Tourism and Hospitality Management offered by YMCA Education Centre (YEC) aims to provide students with a good grounding of knowledge and understanding in managing the fundamental concepts of the tourism, events and hospitality industry. Besides being a qualification on its own, the Diploma in Hospitality and Tourism Management provides opportunities for students to obtain professional diploma qualification as well as to progress to the 3rd year of Bachelor of Arts in Tourism Management (Top-up) programme offered by the University of the West of Scotland, at the YEC.  This course also prepares students, planning to enter the workforce, with confidence of their capability in basic understanding of the hospitality, events and tourism industry.

 

Course Objectives

The advanced diploma course equips students with a broad introduction to the hospitality, events and tourism business disciplines and programmes and an enhanced understanding of foundational issues and principles in these environments.

To provide students with the requisite knowledge and skills of managing the various aspects of the tourism and hospitality industry that will enable them to progress to the 3rd year of an undergraduate degree programme.

To lay the foundation for future and continuing professional development

To develop the students’ competencies and values related to the social role of companies.

Course consists of 6 modules and a practicum:

1. Managing Front Office Operations
This module equips the student with the knowledge and understanding of the various aspects of Front Office operations, such as reservation procedures, occupancy and room rates, reception management and how a Property Management System (PMS) works to electronically manage inventory and communication amongst departments related to Front Office.

2. Marketing of Service Industry
This module introduces general concepts of services in the hospitality, tourism and events industry. Topics include differences between goods and services; measurement of customer satisfaction and service quality and understanding services management issues.

3. International Marketing
Marketing strategies in the competitive hospitality industry is fundamental in building a brand, alluring new customers and maintaining loyalty. This module offers learners tools to develop marketing strategies in a diverse cultural, political and economic environment.

4. Tourism Planning and Development
Tourism planning and development very much involve the analysis of motivations and expectations of today’s savvy clientele, to deliver successful hospitality and tourism experiences. This module covers development of tourism products; sustainability concept in tourism and distinguishing principles of sustainable tourism and managing tourism destinations and products.

5. Hospitality Industry (Food & Beverage, Rooms, Events)
This module examines the various key issues, trends and inter-supporting roles of the highly competitive hospitality industry; distinguishing principles of sustainable tourism into developing and managing tourism destinations and products.

6. Managing Travel Agency
This module introduces the intricate roles travel agencies plays in creating and managing stay and travel experiences and how modern technology impact this industry. Different types of accommodation, tourist attractions and destinations are topics discussed.

7. Project/ Practicum
This module provides experiential learning for the students and an opportunity to practice their understanding of the knowledge learned in managing various basic issues pertaining to events, tourism and hospitality management. Students will be attached to the YMCA of Singapore volunteer programmes and the various hotel operational departments for service learning experience. Students will be given a project to complete after their practicum.

Advanced Diploma in Tourism & Hospitality Management

International Students

Singaporeans/ PRs Students

Intakes*

Full-Time

10 months

10 months

January, June, September

Part-Time

NA

12 months

March, August, November

* Intakes may be subject to changes. Kindly contact us for updated schedule.

Description

Full-Time

(10 months)

Amount (S$)

Part-Time*

(12 months)

Amount (S$)

Remarks

Application Fee

535.00

321.00

Non-refundable and non-transferrable
Course Fee

9,404.90

7,618.90

Administrative Fee

374.50

374.50

Fee Protection Scheme

85.60

85.60

Total (Inclusive GST)

10,400.00

8,400.00

*Only available to Singapore Citizens and Permanent Residents.

Miscellaneous Fees (Where applicable)

Description

Full Time

(10 months)

Amount (S$)

Part Time*

(12 months)

Amount (S$)

Remarks

International Students’ Pass Application

90.00

NA

Payable to ICA
Medical Examination

50.00

NA

For application of Student Pass Card
Medical Insurance

85.60

NA

Optional for Singapore Citizens/ Permanent Residents
Renewal of Student Pass

120.00

NA

Re-Examination Fee(Per module)

128.40

128.40

Course Deferment Fee

374.50

374.50

Re-Module Fee (Per module)

1,284.00

1,070.00

Bank Charges for TT

20.00 to 30.00

20.00 to 30.00

Determined and deducted by bank

*Only available to Singapore Citizens and Permanent Residents. All prices quoted are in Singapore dollars and inclusive of Goods and Services Tax (GST) of 7%.

Payment Mode
Course fees can be paid by:
Credit Card – VISA/ MasterCard | China Union Pay | NETS | Telegraphic Transfer (TT) | Cash | Bank draft | Cheque (made payable to YMCA Education Centre Limited).
To avoid disruption to your studies and forfeiture of your enrolment, kindly pay promptly according to our payment schedule. Please approach any YEC staff if you encounter any difficulties.

Singaporean/ PR Applicants

International Applicants

  • AGE: 18 years old and above
  • YMCA Diploma in Tourism and Hospitality Management
  • YMCA Diploma in Tourism and Hospitality Management
Singaporean/ PR matured Applicants: Minimum 30 years of age with 8 years’ work experience and completed Secondary Education

English Proficiency – IELTS 5.0 or C5 at GCE ‘O’ Level or pass YMCA English proficiency test if English is not the language of study.

Other qualifications from professional institutes may be considered on a case-by-case basis.

Singapore Citizens

  1. Applicant submits all the required application documents to YMCA Education Centre (YEC) for review. If the application is approved, YEC will issue a Letter of Offer with a Letter of Acceptance.
  2. Applicant submits the signed Letter of Acceptance and pays the Application Fee to YEC.
  3. Applicant is required to report to YEC to sign the Advisory Note to Students (Form 12) and Standard PEI-Student Contract. Thereafter, applicant pays the full amount of course fees 1 to 14 days before the course commencement date.

Singapore Citizens – Enrolment Documents

  1. Photocopy of student’s Birth Certificate or NRIC;
  2. Photocopy of the most recent transcript;
  3. Photocopy of parents’ NRIC or passport;

International Passport Holders

  1. Applicant submits all the required application documents to YMCA Education Centre (YEC) for review. If the application is approved, YEC will issue a Letter of Offer with a Letter of Acceptance.
  2. Applicant submits the signed Letter of Acceptance and pays the Application Fee to YEC. YEC will then apply for Student’s Pass (STP) from immigration and Checkpoints Authority of Singapore (ICA).
  3. After the STP is approved in-principle, applicant is required to report to YEC to sign the Advisory Note to Students (Form 12) and Standard PEI-Student Contract. Thereafter, applicant pays the full amount of course fees 1 to 14 days before the course commencement date.

International Passport Holders – Enrolment Documents

  1. 2 recent passport-sized photographs (white background);
  2. Photocopy of valid passport (bio-data page);
  3. Photocopy of Applicant’s Birth Certificate*;
  4. Photocopy of highest education qualification or proof of recent study*;
  5. Photocopy of the most recent transcript*;
  6. Photocopy of parents’ identity card or passport and household booklet;
  7. Photocopy of bank statement (applicable to visa-required countries only);
  8. Photocopy of parents’ employment statement (applicable to visa-required countries only);
  9. Forms to be completed by Applicant and parents:
    a) Enrolment Form
    b) Immigration & Checkpoints Authority (ICA) Forms (Form 16 & V36)
    c) Letter of Undertaking
    d) Rules and Regulations Undertaking
    e) Advisory Note to Applicants (Form 12)
    f) Standard PEI-Student Contract
    g) Student Pre-Course Counselling Checklist

*Documents 3, 4 and 5 must be Certified/ Notarised True Copy and translated into English Language. Originals are required for verification upon arrival of Applicant.

Withdraw

  1. Student who wish to withdraw from the course must submit written notice to YMCA Education Centre 7 working days prior.
  2. In the case of any withdrawal, the Education Centre administrative staff will speak to the Student to understand the reasons for withdrawal and where appropriate to offer alternative courses to the Student. Final decision rest on the Student to complete the course or withdraw from the course.
  3. International Student’s FPS will be cancelled within 3 working days and STP within 7 working days.
  4. Refund due to the student is based on the Refund table herewith.

Refund for Withdrawal Due to Non-Delivery of Course:

YMCA Education Centre (YEC) will notify the Student within 3 working days upon knowledge of any of the following:

(i)        YEC does not commence the Course on the Course Commencement Date;

(ii)       YEC terminates the Course before the Course Commencement Date;

(iii)      YEC does not complete the Course by the Course Completion Date;

(iv)     YEC terminates the Course before the Course Completion Date;

(v)      YEC has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation within any stipulated timeline set by CPE.

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within 7 working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any other reasons, YEC will, within 7 working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table herewith.

Refund During Cooling-Off Period:

YEC will provide the Student with a cooling-off period of 7 working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in the refund table) of the fees already paid if the Student submits a written notice of withdrawal to YEC within the cooling-off period, regardless of whether the Student has started the course or not.

 Refund Table:

% of total course fee paid If Student’s written notice of withdrawal is received:

100%

more than 60 days before the course commencement date

70%

before, but not more than 60 days before the course commencement date

30%

before, but not more than 30 days before the course commencement date

10%

before, but not more than 7 days before the course commencement date

0%

On or after Course Commencement Date

You will need to write to YEC to cancel the Agreement within the Cooling-off Period. All refunds will be made payable to the party who made the payments in the first instance and within 7 working days after receiving the refund request.

Deferment / Re-examination / Re-module

In the event of a plan for Deferment or Re-examination or Re-module of the course, a written notice with full explanation of the circumstances must be submitted by the student to YEC within 7 working days. Please refer to cost implication in the fees table.

Transfer of courses

Transfer of courses indicated below are NOT applicable:

  • Certificate in Business
  • Diploma in Business Administration
  • Diploma in Tourism and Hospitality Management
  • Advanced Diploma in Business Administration
  • Advanced Diploma in Tourism and Hospitality Management
  • Bachelor of Arts in International Business (Top-up) by UWS
  • Bachelor of Arts in Tourism Management (Top-up) by UWS
  • Master of Science in International Management by UWS

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