Admissions

Enrolment Procedures

  1. YMCA School provides pre-course counselling service to student
  2. YMCA School receives, checks, and verifies application forms and required documents submitted by student
  3. Student’s application to be approved/rejected by Management
  4. YMCA School issues Letter of Offer and Letter of Acceptance to student
  5. Student and *parent/guardian sign and return Letter of Acceptance to YMCA School
  6. Student pays Application Fee to YMCA Education Centre
  7. **YMCA School applies for Student’s Pass (“STP”) for international student
  8. **Upon receiving Student’s Pass In-Principle Approval (“IPA”), student and *parent/guardian report to YMCA School
  9. Student and *parent/guardian sign Advisory Note to Students (Form 12) and Standard PEI-Student Contract with YMCA School
  10. Student makes full payment to YMCA Education Centre (Administration Fee, FPS Fee, Medical Insurance Fee, Course Fee, Textbooks and Materials Fee, Science Practical Fee (if applicable), and Uniforms)
  11. YMCA School purchases Fee Protection Scheme (“FPS”) insurance
  12. Student sits for Placement Tests in YMCA School
  13. YMCA School admits student to class

*If student is below 18 years old.
**Only applicable to international students.

Note:

  1. International Students require a Student Pass from the Immigration and Checkpoints Authority (ICA) to study in Singapore.
  2. Dependent Pass holders are required to apply for a Letter of Confirmation (LOC), going through the same Student Pass application procedure.
  3. Local Students are referred to as Singapore Citizen.

Fee Protection Scheme & Medical Insurance

Under the EduTrust Certification Scheme, private education providers must adopt a Fee Protection Scheme with the CPE-appointed service providers and provide medical insurance coverage for hospitalisation and related medical treatment throughout the entire course duration.

YEC has adopted the Insurance Scheme facilitated by CPE-appointed service provider, Lonpac Insurance Bhd.

For more information on CPE Fee Protection Scheme, please click here.

For more information on YMCA Fee Protection Scheme Master Policy, please click here.

YEC has adopted medical insurance with QBE Insurance (Singapore) Pte Ltd to provide students with coverage and to meet CPE requirements. A SC / PR or a non-student pass student who is protected by his own medical insurance coverage in Singapore can opt out of the coverage but provide a copy of his insurance certificate.

More details are available in the Student Handbook.

Pricing Policy

YEC has a fixed fee policy. The prices are prominently displayed in the school premises, Standard Student Contract and communications materials.

Payment Scheme

Payment is to be made in full as stated in the Student Contract. There is a registration fee to be paid upon enrolment.

Payment Mode

Payments by Students may be made via CUP, telegraphic transfer, bank draft, internet transfer, cash, credit card or cheque (made payable to “YMCA Education Centre Limited“) . All payments have to be made out in Singapore Dollars.

Pricing Accuracy

The School is committed to the avoidance of over or undercharging. To ensure accuracy of charging, it is the School’s policy to list clearly all course fees including total amount payable and its breakdown.

Receipts

Receipts issued by the School to students to acknowledge payment made contains the following information:

  • YEC’s Name
  • Student name and identity no.
  • Payment intention
  • Date of payment
  • Course identification number.
  • Payment amount
  • Name and signature of staff collecting money and issuing receipt
  • Receipt number
  • Outstanding amount (where applicable)

Refund policy is in accordance with the terms of Private Education Act (refer to www.cpe.gov.sg).

Refund Policy & Procedures

Refund Policy

1. Refund for Withdrawal Due to Non-Delivery of Course

YEC will notify the Student within three (3) working days upon knowledge of any of the following:

(i)         It does not commence the Course on the Course Commencement Date;

(ii)         It terminates the Course before the Course Commencement Date;

(iii)         It does not complete the Course by the Course Completion Date;

(iv)         It terminates the Course before the Course Completion Date;

(v)         It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or

(vi)         The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

2. Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the Student Contract, YEC will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Student Contract.

3. Refund during Cooling-Off Period

YEC will provide the Student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D of the Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to YEC within the cooling-off period, regardless of whether the Student has started the Course or not.

% of [the amount of fees paid under Student Contract Schedules B and C]

If Student’s written notice of withdrawal is received:

100%

More than 60 days before the Course Commencement Date

75%

Before, but not more than 60 days before the course Commencement Date

25%

On and after, but not more than 7 days after the Course Commencement Date

10%

More than 7 days after the Course Commencement Date, but not more than 14 days after the Course Commencement Date

0%

More than 14 days after the Course Commencement Date

Refund Procedures

Students can obtain the Student Request Form from the Education Counter. The completed form will be forwarded to the Management for review. If the refund request is approved, a cheque will be processed. Students can collect the cheque from the Education Counter. If the refund request is not approved, students will be informed.

Click here for more information on transfer, withdrawal and dispute resolution procedures.

Transfer, Withdraw & Dispute Resolution

1. Transfers
  • Transfer of course between programmes refers to change from one programme to another programme within the school. This may be possible depending on the pre-requisites of the respective course of study. Student must satisfy the pre-requisites of the requested programme.
  • If student satisfies the pre-requisites of the requested programme, a minimum standard would need to be achieved in the current programme to be considered for transfer (e.g. test scores; attendance). Otherwise, the transfer request will be treated as withdrawal from existing course (refer to withdrawal terms and conditions). Student then applies as new student for the new intended course.
  • The student agrees that his / her transfer from one course to another course shall NOT, for the purposes of the Refund Policy, be deemed to be a withdrawal from the course and the provision of refunds shall not apply in such transfer.
  • Transfer is strictly on a case-by-case basis and subject to the Principal’s / Vice Principal’s approval.
  • Transfer is not allowed for academic courses after the last day of Term 1.
  • Upon the Principal’s / Vice Principal’s approval, the transfer request will be processed within 4 weeks.
  • The student will not be allowed to receive lessons for the requested programme until receipt of the new Student Pass (STP).
  • For international students, the School will assist to apply for transfer of the Student’s Pass to the new course, subject to ICA’s approval.
  • New course fees and related expenses are payable upon successful transfer and after acceptance of Letter of Offer.
  • In the case of rejection of transfer request, the student will be issued a Rejection Letter with notification that the transfer request is rejected and the reasons for the decision.
  • If not satisfied with the outcome, the student can appeal in writing in accordance with the Academic Grievance Policy and Procedure.

More details are available in the Student Handbook.

2. Withdrawals

A withdrawal is defined as:

  • Withdrawing from the YMCA School course (completed or partial) and applying for transfer to another course.
  • Withdrawing from the YMCA School course (completed or partial) and applying to another school in Singapore.
  • Withdrawing from the YMCA School course (completed or partial) and returning to his/her native country.
  • Student must submit notice to withdraw in writing and adhere to the terms and conditions of refund. Details on refund policy and procedures can be found here
  • In the case of any withdrawal, the School’s staff will speak to the student to understand the reasons for withdrawal and where appropriate to offer alternative courses to the student. Student makes the final decision on whether to remain in the school or to proceed with the withdrawal or transfer.
  • Student’s FPS will be cancelled within 3 working days and STP within 7 working days.
  • All requests pertaining to withdrawal matters are to be approved by the Principal / Vice Principal.

More details are available in the Student Handbook.

3. Dispute Resolution

Students with grievances may obtain a Student Feedback and Service Recovery Form from the front counter. The completed form will be forwarded to the Principal for review and appropriate action will be taken.

If the resolution is not acceptable, the student may escalate the grievance to CPE for mediation.

If the case is still not resolved, it will be brought to Arbitration.

More details are available in the Student Handbook.

You may download a chart of the dispute resolution process here.

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 By submitting your contact details, you have given your consent for a YMCA representative to contact you