Student Support Services

Student Support Services

YMCA School Student Services take on three major components in providing a settled and successful student life in Singapore, consisting of:
  1. Arrival
  2. Being part of the YMCA Family and
  3. Personal Growth Services.

Arrival

YMCA School emphasizes a smooth arrival and simple orientation process which covers all major procedure requirements to ensure students have all essential matters settled so as to enable them to begin student life in Singapore as quickly as possible.

  1. Arrival airport pick-up
  2. Accommodation recommendation
  3. Student Pass application / extension
  4. Medical check-up arrangement
  5. Academic progress reports

Being Part of the Y Family

YMCA Membership

All YMCA School students are accorded YMCA membership which entitles them to enjoy a wide range of benefits and facilities offered by the YMCA.

  1. YMCA Youth Membership
  2. Subsidized meals at the YMCA Café
  3. Use of YMCA hostel rooms at subsidized rates for parents/guests
  4. Use of YMCA facilities at member’s rates
Student Welfare

YMCA School believes in providing both a school and a homely environment for our students.

We genuinely welcome students into the ‘Y’ family!

  1. Partnership with Parents
    The school keeps a genuine watch both on students’ welfare and academic progress. This is especially so in the case of parents who may not be in Singapore with their children. As such, YMCA School has distinct success in its partnership with parents over the years and is appreciated by students and parents alike for our attention to student welfare.
  2. Counselling
    Counselling is provided for students who need pastoral care and guidance. Problems and issues may include boy-girl relationships, studies, loneliness, anxiety or depression.
  3. Grievance Procedure
    The School has a procedure in place to address student grievances. This is to ensure that students have an avenue to voice their concerns and that their welfare is not compromised.
Festival Celebrations

As a multicultural organisation, YMCA celebrates the major festivals observed by the different races in Singapore.

Personal Growth Services

As part of YMCA, students of YMCA School are given opportunities to participate actively in numerous activities organized by the organization to ensure a balanced school, fitness and social life.

  1. Enrichment & Fitness activities
  2. Co-curricular Activities/Recreation Night/Outings
  3. Leadership camps
  4. Pastoral Care
  5. International Exchange Programmes
  6. Community Service
  7. Education Consultancy & Placement with Overseas Universities

YMCA School provides the above support services to all students. They would have to bear the costs/fees as charged by some service providers, where applicable.

Activities

Holistic Education

The YMCA Education experience is diverse, exciting, comprehensive and challenging.

Apart from academic studies, every student is expected to foster their spiritual and social growth and to cultivate responsibility through work, outreach and service programmes.

Freshman Orientation

To help our freshmen in their transition to life as a YMCA School student, an orientation programme will be held.

This orientation programme provides all information regarding our services as we tour the facilities that make YMCA School a conducive environment for effective learning. Activities are incorporated into the orientation programme to create a fun and interesting atmosphere. We know that the one thing all new students can look forward to is the orientation programme where fun and interaction take place!

Visit www.singaporeedu.gov.sg for more information on Studying in Singapore.

National Youth Achievement Award

Every student is encouraged to participate in the Singapore National Youth Achievement Award (NYAA) Scheme.

The aim of the NYAA Scheme is to encourage young people between the ages of 14 and 25 years to develop personal qualities of self-reliance, perseverance and a sense of responsibility to themselves, to society and to the nation.

There are three levels of the Award – Bronze, Silver and Gold, where the young person is required to complete projects in the following areas:

  1. Service
  2. Adventurous Journey
  3. Skills
  4. Physical Recreation

A typical student will have a sport/game, and community service involvement (CIP).

Throughout the academic year, the student works voluntarily within the YMCA to cultivate respect for the value of labour.

The school of the YMCA Education Centre is an authorised NYAA operating authority.

Assembly / Fellowship

At the heart of YMCA Education experience is teaching based on Christian values.

Students attend weekly school assemblies and chapel services to inculcate sound moral values and build strength of character in an ever-changing modern world.

Universally accepted Christian values of humility, compassion, caring, respect, integrity, responsibility, and more, are introduced in a delivery mode that is both refreshing and relevant to our students to help instil self-awareness.

Community Service Programmes

YMCA is proud to have very established Community Service Programmes that specialise in volunteer work for the underprivileged – ranging from troubled youths, the physically or mentally challenged, to the elderly.

The wide range of programmes welcomes both experienced and less experienced volunteers. Programmes are also designed to ensure fun and learning for our volunteers so all parties benefit from the experience.

Volunteer Programmes are run regularly and Students of YMCA Education Centre are encouraged to participate actively in these humanitarian efforts as part of our objective to instil a sense of selflessness and awareness of the community, region and world at large.

YMCA Lifestyle & Sporting Activities

School students are encouraged to participate in activities that develop their physical fitness, artistic potential and well-being.

YMCA offers fitness and dance courses, performing arts productions, and outdoor and adventure programmes. YMCA also develops social awareness and encourages youth volunteerism. Our Arts Education Programme has engaged 300,000 students over the past nine years. YMCA offers treks, ski, snowboard and mountain bike trips.

Information

Service Quality Targets

We are committed to:

  • Responding to feedback within 2 working days
  • Resolving grievances / disputes within 21 working days
  • Issuing examination results within 14 working days from the last test date (School academic courses)
  • Issuing test results on the last day of term (School preparatory courses)
  • Processing refunds within 7 working days
Student Contract

As required by the CPE, YMCA Education Centre will enter into a contract with students. The student contract lays out important terms and conditions governing the relationship between the students and YMCA Education Centre. To view a sample of the student contract, please refer to the CPE website at https://www.cpe.gov.sg.

It is our standard operating procedure to enter into a Student Contract with students prior to confirmation of enrolment and this policy is communicated to the student through our various communication channels, including our website.

Student Handbook

We at YMCA School are glad to have this opportunity to play an important role in your academic and personal development.

For more information, please click here.

Fee Protection Scheme

We have in place the Fee Protection Scheme (FPS) to provide full protection to all fees* paid by all students as stipulated by CPE. YEC has adopted the insurance scheme facilitated by CPE-appointed service provider, Lonpac Insurance Bhd.

*All fees refer to all monies that are paid by student to be enrolled in YMCA Education Centre courses except for course application fee and miscellaneous fees if any. GST is not inclusive as part of fees to be protected.

Insurance Scheme

YEC has entered into a master insurance agreement between CPE and Lonpac Insurance Bhd (the “Master Insurance Agreement”) for the purpose of insuring, among other things, the Student. This Master Insurance Agreement can be found here and sets out, among other things, the events under which students are indemnified for their Course fees paid to YMCA Education Centre.

Medical Insurance

YEC has in place a Medical Insurance scheme for all of its students as required by CPE under the EduTrust certification scheme. This medical insurance scheme will minimally provide for an annual coverage limit of not less than S$20,000 per student, at least B2 ward in government and restructured hospitals and 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) throughout the course duration.

Full-time Local / Permanent Resident or non-Student Pass International students who are protected by their own medical insurance in Singapore can opt out of the aforementioned medical insurance scheme. Evidence of the medical insurance must be produced prior to course admission. This Medical Insurance scheme is not mandatory for part-time students.

Feedback / Grievance Mechanism

We value your feedback. Should you have any pressing issues, please contact us immediately, through the following channels:

  • In Person: Face-to-face discussion
  • By Phone: Mondays to Fridays from 9am to 6pm, Saturdays from 9am to 1pm.
  • YEC Admin Office (Closed on Sundays and Public Holidays).
  • By E-mail: eductr@ymca.edu.sg

We will investigate and act to resolve areas of concern. We will respond to feedback within 2 working days and resolve grievances / disputes within 21 working days. If YEC is unable to solve the complaint amicably, students are able to refer to CPE mediation channel.

Please click here to download the dispute resolution process chart.

Commitment on Confidentiality of Student Data

We will safeguard, abiding to strict standards of security and confidentiality, any information our students share with us. We will limit the collection and use of student information to the minimum we require to deliver superior service to our students, which includes advising our students about our academic services and other opportunities. Every effort shall be made to ensure that the integrity of the personal particulars and confidential information entrusted to us are not compromised unless required by law. We also undertake not to divulge student’s personal information to any unauthorised third party without the prior written consent of the Student.

Communication of Course Promotional Materials

We are committed to ensuring that our Programme brochures provide detailed and accurate information on the following: Terms of programmes – tuition fee and non-tuition fees, programme availability, duration of programmes, programme structure, programme outcomes, pre-requisites and programme requirements; Assurance of quality of programmes; Contact Details – Institution Address, Facsimile Numbers, Names of Contact Persons, Telephone Numbers, Email Addresses Payment Details. Programme Brochures and Programme Fee Lists are also easily accessible to students before they sign-up.

Education Support Services

We are committed to providing advice on courses and post-graduation opportunities.

Student Care and Discipline

Fulfilling Students’ Academic Potential
  1. Every student can perform and achieve
  2. Every student is unique
  3. Each student can be developed into a future potential leader
YMCA School & Parents
  1. We thank Parents for their trust in us in helping to mould the lives of their children
  2. The School places strong emphasis on regular progress updates and partnership with parents
Student Performance Awards
  1. Our students are graded according to year-round performance and assessed based on their level of improvement.
Student Discipline

YMCA School operates as a regular school with a system of discipline and study. Parents and guardians receive regular updates on their children.

The YMCA School is responsible to stakeholders for a high standard of a Singapore brand of education. Towards this end, the YMCA School exercises a strict system of supervision and care over each student that passes through its programmes.

The YMCA School commits to providing term reports to each student, their parent/guardian and the schools/colleges concerned in the areas of:

  1. Attendance
  2. Conduct and Discipline
  3. Assessment
  4. Co-curricular Activities and Community Service Involvement
  5. Personal Well-Being

The School is obliged under immigration laws to report violation of the terms and conditions of student passes/visas.

Pastoral care and counselling shall be offered to every student-at-risk. Expulsion from school is not a desirable first choice option to deal with difficult students, but the School shall reserve the right to do so in order to maintain a quality delivery of the YMCA brand of education.