WSQ Systems Thinking Skills

Course Code: TGS-2021004839

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Complex problem solving and critical thinking skills have been highlighted to be the top two essential workplace skills by the World Economic Forum.

Managers and professionals who lead teamsor have responsibility for people management, decision making, and problem solving have to inculcate good thinking skills.

This course in Systems Thinking will provide managers with a broader perspective to monitor inter-relationships between processes and systems, and equip them with a disciplined approach for examining problems more accurately, going beyond surface issues to address root causes, resolving dysfunctional issues, solve complex recurring problems and create value in the workplace.

Key Competences

  • Critical Thinking Skills
  • Decision Making
  • Complex Problem-Solving Skills
  • Value Creation & Enhancing Effectiveness
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Course Outline

Introduction to Systems Thinking

– Concepts & Characteristics of Systems
– Traditional vs Systems Thinking
– Benefits of Systems Thinking

Systems Thinking in Organization

– Cause & Effect
– Virtuous & Vicious Cycles
– Systems Analysis Tools

Applications of Systems Thinking

– Decision Making Models
– Value Creation & Problem Solving
– Effectiveness of Systems Thinking Solutions

Enquiries: janiceyin@ymca.edu.sg